- We can ship worldwide with DHL Express.
- We might choose to ship with other reliable transport companies in order to find the most attractive rate for each shipping destination.
- For example, some couriers apply surcharges to lengthy or bulky parcels, therefore, we try to avoid volumetric charges when possible.
- Our e-shop automatically calculates shipping costs according to regions -like Asia or the European Union- and not according to specific countries. Due to country-specific agreements with couriers and transport companies, shipping costs might vary according to country, therefore, actual transportation costs might be different from the shipping costs calculated by our e-shop. For example, a bulky parcel might be charged according to volume (not weight) in a given country and the very same bulky parcel might be charged according to weight in another country of the same region. On the other hand, shipping agreements and shipping costs change continually and it is impossible to take into account relevant changes at the time of order placing. As a result, as our e-shop can not incorporate all the differing variations of parcel size restrictions per country or per courier, you are advised to keep that in mind and consult us for country- and parcel-specific shipping costs before placing an order.
- For exports outside EU the cost of issuing customs declaration documents is 10€ per shipment with alternative shippers (DHL charge 50€ respectively).
- Thus, parcel volume, shipping destination, and the cost of issuing customs declaration documents determine which courier service to choose from.
- For light parcels up to 2kg registered mail is available (delivery time: approx. 10 days with tracking service).
- For EU countries, we offer DHL Economy Select (2 to 5 days).
- For EU shipments with DHL Express Worldwide (1 to 2 days), please contact us for a quote.
- Special arrangements possible for bulky or heavy items (e-mail us before placing an order).
- Heavy items (more than 20 kg) can be shipped to a Greek address with local road transport companies -please select “Local Transporter” option during checkout.
- Depending on each Local Transporter’s policy, you may have to pick up your order from the Local Transporter’s warehouse.
- Indicative transit times in days (DHL Express Worldwide): USA/Canada/Mexico/China/Russia/Japan/UAE: 2 days – Australia/S.America: 3 – European countries outside the EU zone: 1 to 2 – N. Africa/M. East: 2 to 3 – Asia/Far East: 2 to 4 – Other: 3 to 8.
- Transit times described above are given by DHL. Real times may vary.
- It takes approximately 10 days to ship with courier companies other than DHL.
- We do not assume responsibility for any delays caused by shipping companies.
- Shipment tracking number always available.
- COVID-19-related emergencies or procedures might cause slight delays.
- If you have access to a more economical shipping method, you may select Local Pickup and then give an order to your shipping company to pick up the goods from our premises. You are thus responsible to assume all shipping and import-related expenses, including taxes and duties.
- In the case of Local Pickup, ordered items must be paid during checkout before handed over by us to the shipping company of your choice.
- We offer special delivery requests – such as Insurance, Saturday Delivery or Climate Neutral shipping via the DHL Carbon Management Program.
- Buyer assumes responsibility for paying import taxes, duties and tariffs (where and if applicable).
- If you leave in a remote area within the Greek territory or elsewhere, special surcharges may apply.
- Special surcharges might apply in areas with Elevated Risk or in Restricted Destinations (visit dhl.com for such exceptions).
